Refund Policy

How refunds work on Waziv

Every order on Waziv is covered by the Buyer Guarantee. When a refund is due under the Terms of Service, Waziv issues it as described below.

When you are refunded

• Tickets not delivered. If you report that your tickets were not received, the order goes to an administrator for review. If the administrator confirms the seller did not deliver, you receive a full refund of the order amount, including the Marketplace Fee.
• Event cancelled. If the event is cancelled, you receive a full refund of the order amount.
• Event postponed or rescheduled. Your tickets transfer to the new date; no refund is issued for a date change alone.
• Marketplace Fee. The Marketplace Fee is refunded in full whenever the order is refunded.

Where the rules are written

These are the governing terms. If this page and the Terms of Service differ, the Terms of Service apply.

• Section 7.4, Refundability of the Marketplace Fee — Terms of Service
• Section 8, Buyer Guarantee — Terms of Service
• Section 9, Dispute Resolution Process — Terms of Service
• Section 10, Cancellation and Postponement — Terms of Service